Strategic Customer Success Manager | PE Owned | Commodity Intelligence and Pricing Platform
Salary: $95,000 + 10% bonus
Office: Fully remote, with view to hybrid working in Houston
About Us
We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.
Their data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. They are a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.
Job Role
We are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Customer Success Manager to own a portfolio from our Strategic customers. You will work with a cross-commodity portfolio providing a first-class customer experience.
We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.
Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.
The Customer Success Manager will report directly into the Head of Customer Success and will also be responsible for supporting companywide initiatives.
Responsibilities
Key Relationships
Experience and Skills
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
Our values
Our people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.
Created by our own employees to reflect some of the personal traits that our people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do.
Our values are:
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