Job Description

Job Title: Project Support Associate/Technical Support Associate

Location: Onsite – Jeffersonville, IN - Hybrid

Duration: 12-month contract

Shift: Wednesday–Saturday, 8:00 AM – 7:00 PM EST

About the Role

As a Project Support Associate/Technical Support Associate, you’ll provide operational and technical support for Product Operations programs and products. You’ll work closely with merchants, Relationship Managers, internal teams, and third-party partners to ensure smooth account setup, issue resolution, and product installations. This role is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving.

Responsibilities

Resolve end-user issues related to hardware, software, and networking in a customer service call center environment.
Respond to support requests via phone, email, and online chat.
Accurately enter merchant information into internal systems using proprietary tools.
Schedule and complete installations of Global Payments products.
Stay up to date on product features, equipment options, and vendor specifications.
Meet or exceed departmental goals for productivity, quality, and attendance.
Communicate fulfillment updates through meetings and written reports across multiple teams (product, development, sales, merchants).
Provide Tier 2 support for products released to Customer Service.
Perform additional duties as assigned based on business needs.

Minimum Qualifications

High school diploma or equivalent.
At least 1 year of experience providing technical support to end users.
Strong knowledge of Microsoft Office and Google Workspace (G-Suite).
Ability to type at least 40 WPM.
Excellent written and verbal communication skills.
Strong problem-solving skills and attention to detail.

Preferred Qualifications

Familiarity with the Bankcard Industry and payment processing.
Ability to work independently and under pressure to meet deadlines.
Knowledge of company policies, procedures, and products (or ability to learn quickly).

Job Tags

Contract work, Work at office, Shift work, Saturday,

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