Job Description

We are seeking a highly skilled Head of Trade Support to manage the full lifecycle of the Order Management System (OMS), ensuring platform optimization, operational stability, and client satisfaction. This role will oversee client integrations, routing strategies, regulatory compliance, and performance improvements, while leading a high-performing operations team. The ideal candidate has a strong technical background, strategic thinking abilities, and proven leadership experience.

Key Responsibilities:

Order Management Platform Oversight:

• Lead the setup, configuration, maintenance, and enhancement of the OMS platform.
• Address daily client inquiries and ensure quick resolution of operational issues.
• Implement and monitor strategies to improve trading stability using MTTR (Mean Time to Recover) metrics.

Routing and Broker Relationship Management:

• Develop and maintain relationships with brokers and liquidity providers.
• Negotiate routing agreements and manage execution strategies to ensure the best execution practices.
• Maintain and adjust routing protocols based on performance analysis.

Client Onboarding and Support:

• Act as the primary operational contact for clients related to OMS services.
• Oversee client onboarding, integration, and support for execution-related inquiries.
• Collaborate with clients and vendors to troubleshoot and resolve trade execution issues.

Regulatory Compliance and Reporting:

• Manage regulatory reporting processes, including CAT (Consolidated Audit Trail) and Rule 606 reports.
• Stay updated on industry regulations and adapt operational processes accordingly.
• Conduct periodic best execution reviews and implement necessary adjustments to maintain compliance.

Performance Optimization and Risk Management:

• Analyze execution data to identify and implement performance enhancements.
• Reduce system recovery times and optimize platform reliability.
• Set execution limits and risk parameters for client trading activity.
• Maintain detailed standard operating procedures (SOPs) and incident response protocols.

Team Leadership and Development:

• Build, mentor, and manage a dynamic trade support team.
• Foster a culture of continuous improvement, collaboration, and operational excellence.

Qualifications :

• 5+ years of experience in trading support, operations, or a related area, with 2+ years in a leadership role.
• Expertise in managing OMS platforms, order routing strategies, and regulatory compliance.
• Strong understanding of trading operations, market structures, and execution workflows.
• Proficiency with CAT and 606 reporting, execution quality analysis, and trade cost analysis.
• Track record of successful client relationship management and project execution.
• Strong analytical, organizational, and communication skills.
• Familiarity with FIX 4 protocol and OMS optimization best practices.
• Proficiency with execution, reporting, and monitoring tools.

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