As the head of Travel Services, you'll provide vision, leadership, and strategic direction to develop and implement products, services, and initiatives for Atlantis Paradise Vacations (APV) that will positively differentiate the company's position and value in the travel industry.
This role is your opportunity to lead the planning and implementation of the Contact Center sales strategy for the legendary Atlantis Paradise Island. Your day will include multi-operational challenges relying on deep expertise, an entrepreneurial spirit, excellent communications skills, and a genuine inquisitiveness to achieve company sales and revenue targets. You'll establish trusted external partnerships and relationships with decision-makers to get the job done, including working in our non-political, collaborative team environment.
Our team is dedicated to ensuring our guests' high expectations are met, beginning with a seamless, uncomplicated path to purchase, driving conversions, customer satisfaction, and profitability.
Relationships
This role is a leadership position on the Revenue Team, reporting to the Chief Marketing Officer. Building solid relationships with the Executive Director, Contact Center Operations, SVP of Revenue Management, SVP of Sales, VP of Revenue Management, and VP of Leisure Sales is critical to achieving the department's goals and those of the overall Atlantis mission.
Responsibilities
Required Qualifications
Preferred Qualifications
About the property:
Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in the Bahamas, is a dynamic destination and offers visitors bold multimillion-dollar renovations, exciting new partnerships, and reimagined guest experiences. Bahamian culture and the spirit of its beloved team members are the heart and soul of this iconic legendary resort. Atlantis’ immersive programming connects guests to the rich history, art, people, food, and festivities of the Bahamas while remaining dedicated to sustainability and environmental conservation.
Home to Aquaventure, one of the world’s largest waterparks, the 141-acre waterscape of thrilling slides and river rides features 14 pools and five miles of white sand beaches. Atlantis is also home to the largest open-air marine habitat in the world, with over 65,000 aquatic animals from 250 species making their home in natural ocean-fed lagoons and habitats, including Dolphin Cay, the unparalleled marine animal conservation and education center created to provide guests with a once-in-a-lifetime opportunity to learn more about some of nature’s most fascinating mammals.
Atlantis has five unique lodging options: the grand, iconic newly renovated towers of The Royal, the family-friendly ambiance at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove and residential-style living at The Reef.
Guests can choose from an impressive collection of over 40 restaurants, bars, and lounges with celebrity chef culinary masterpieces, including Fish by José Andrés, Nobu by Nobu Matsuhisa, and Paranza by Michael White. With its unrivaled meeting and convention space and the well-appointed Atlantis Marina overlooking Marina Village, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the tranquil Mandara Spa, a newly opened tennis and pickleball center, indoor and outdoor regulation basketball courts, a 500-seat movie theater, Atlantis Kids Adventures (AKA) for children ages 3-12, a gaming arcade, CRUSH- a teen nightclub, Jokers Wild comedy club, an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned and newly redesigned Atlantis Casino, and an array of luxury and boutique duty-free shopping.
For more information and reservations, please visit atlantisbahamas.com
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