Job Description

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for ov
er 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Veteran Housing Navigator/Assessor will assist guests by performing housing searches, coordinating with other housing departments and programs, and connecting guests to relevant resources in the community, as applicable. This position will work primarily with finding new housing leads and encourage property managers / owners to participate in The Road Home programs. The position will be responsible for preparing paperwork and in-person initial and recertification inspections for all tenants. This position requires the ability to communicate with tenants who are unfamiliar with the rent processes, lease agreements and property management concerns, and flexibility in personality and schedule, which may entail working late shifts to engage a highly vulnerable population.

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Pamela Atkinson Resource Center
3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Veteran Housing Manager

Position Status
Full-Time

Grade, Salary Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Shift
Monday – Friday, 40 hours

Administration

• Property manager / owner engagement and cultivation; including but not limited to, calling on open housing units, fostering rapport and positive relationships, education on our program, mediate rent and property management issues between tenants and property managers, and maintaining open communication regarding eligibility, rental assistance, client stability, and unit safety.
• Maintain and update a spreadsheet of vacant units around Salt Lake County with contact information and application details
• Perform housing searches for veteran households, advocating on their behalf and helping them navigate the approval process with clear and consistent messaging following a ‘Housing Focused’ approach
• Provide crisis intervention and engage and encourage housing conversations with clients as necessary; including assessing barriers to housing by helping clients get access to housing related services such as rides to view apartments, assist in filling out apartment applications, etc.
• Working closely with SSVF team members to assist with accessing safe, affordable housing placements for individuals according to their needs; including attending outreach hours to assist with targeting low-income veteran families experiencing homelessness in Salt Lake County, providing weekly leads for available units, and tailoring housing searches to the specific needs of veterans in the community as needed
• Become familiar with rental assistance funding sources
• Identify affordable housing units and screen them to determine program eligibility for SSVF assistance by completing unit inspections, unit recertifications, and landlord paperwork
• Conduct follow up calls/visits with SSVF approved veterans to ensure they are supported in reaching their housing stability goals
• Notify and coordinate between SSVF teams, veteran households, and property managers on required documentation, upcoming inspections, necessary unit re-inspections, upcoming unit recertifications, and general funding capacity and/or limits
• Complete programmatic requirements daily, including data quality, record keeping, and documentation management
• Use organizational skills and attention to detail to focus on problem-solving, including engaging and encouraging housing conversations with veterans and their families in crisis
• Develop, foster, and maintain relationships with key partner agencies, landlords and property managers, and the local Veterans Administration
• Attend and contribute to internal and external meetings including but not limited to: Salt Lake Valley Coalition to End Homelessness Core Function groups, Community Triage Group and Veteran Community Triage meetings, and inter-department collaboration meetings.
• Communicate and coordinate closely with the Veteran Manager and Veteran Outreach Supervisor on all aspects of program operations, team dynamics, and veteran supports and resources; including program fidelity, documentation accuracy, and intra-agency collaborations.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
• Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Skills and Abilities 

1. Working knowledge of Microsoft Suite  
2. Ability to collaborate professionally with community partners 
3. Must pass a pre-employment background check and drug screen. 

Education and Experience   

• Lived, worked, or volunteered experience preferred , or a degree in a related field.   
• Experience working with diverse and vulnerable populations is required . 
• Experience with mental health and substance use disorders preferred . 
• Knowledge of homeless populations and community housing resources preferred .   

Physical and Equipment Requirements 

• Ability to assist client with moving, including lifting furniture. 
• Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot up to five miles per day while wearing a backpack with supplies.  
• Ability to stand and walk for at least an hour at a time. 
• Ability to use steps, stairs, ladders, climb, reach, twist, bend, squat and stoop. 
• The ability and license to drive an agency vehicle. Must be at least 21 and hold a current, valid driver's license to be covered under The Road Home insurance for driving agency vehicles. 

Job Tags

Full time, Temporary work, Part time, Summer work, Local area, Work visa, Shift work, Afternoon shift, Monday to Friday,

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