Job Description

Company Description:

Our company began in 2008 as ElliptiGO, Inc. ( with the mission of launching the elliptical bicycle industry. In the sixteen years since, we have established ElliptiGO as the brand leader in that industry by selling more than 40,000 bikes to customers around the world. With the accelerating growth of longevity research and understanding, we have expanded our product portfolio to support other aspects of healthy aging beyond cardiovascular fitness. In 2022, we expanded into balance training by launching the GIBBON balance board (

More recently, we secured the exclusive distributorship for North America for GIBBON, the world leader in slacklining and a company that has been training balance athletes since 2007. We are at an inflection point for the company and after strong growth last year, we expect to more than double revenues in 2024, which means we need to expand the team to achieve this goal and capitalize on the opportunities in front of us.

People love working here. Our seasoned management team has been together since 2010 and more than half of our employees have been with the company at least 10 years. The investments we’ve made into our warehouse and robust ERP system have facilitated our ability to grow and given us plenty of ability to scale to meet increased demand in 2024 and beyond. We see an incredible amount of opportunity ahead, so it is a very exciting time for our company.

Job Description:

The Warehouse Operations Coordinator will own the shipping/fulfillment process. A motivated self-starter who can work both independently and on a team, this person is willing and able to perform many different tasks required in a fast-moving small company environment. Detail oriented and strong organizational and prioritization skills are essential. Achieves goals with a ‘do whatever it takes’ attitude. This role is crucial to minimizing errors and optimizing efficiency in our fulfillment and receiving processes.

Department:

Operations

Location:

ElliptiGO/GIBBON Warehouse (Miramar)

Reports to:

Director of Operations

Works closely with:

Warehouse Supervisor

Warehouse Associates

Job Responsibilities:

• Assist in preparing shipping plans by utilizing NetSuite ERP and Excel
• Print and organize shipping labels daily for outgoing orders, prioritizing certain channels and express shipments.
• Formulate a daily shipping schedule to minimize missed shipments and account for one of & custom orders
• Assist in picking, packing, and preparing shipments accurately and efficiently
• Assist with loading and unloading trucks/shipments as needed
• Assist with receiving incoming shipments, verifying contents, and organizing stock when necessary
• Point person for customer service for all rush/special orders needing attention
• Assist with board building when necessary
• Manage return receipt and restock process, including warranty issues
• Perform cycle counts on all inventory as directed by Warehouse Supervisor and Director of Operations
• Keep storage areas and workspaces clean and organized
• Update and adhere to warehouse calendar, knowing all important dates and times of receiving and shipping movements on docks. Maintain positive attitude and assist with all problem solving
• Ability to stand for extended periods, lift and carry heavy objects, and operate warehouse equipment
• Assist the Warehouse Supervisor and Director of Operations with other projects as needed and assigned accordingly

Key Performance Indicators:

• Order Fulfillment 
• All open (non-hold) orders are shipped within 1-3 business days:
• Amazon orders fulfilled within 24 business hours
• Express orders fulfilled ASAP
• Different carrier shipments kept organized 
• Bulk fulfillment groups fulfilled, One off orders fulfilled
• Bikes & parts 
• Indo Board
• Product is properly picked/counted and checked for errors
• Shipping labels are adhered properly and checked with product pull
• Prepare pallets for outgoing truck shipment, helping load as needed
• Troubleshooting shipping errors
• Order Management:
• Same day response time to customer service and team regarding order issues or shipping issues needing attention
• Managing order volume and prioritizing, especially during peak times
• Receiving:
• Returns processed within 2 business days, prioritizing Amazon returns and reviewing all product that is returned
• Assisting with receipt schedule as needed. Assisting with receipt/deliveries as needed.
• Inventory:
• Performing inventory transfers for all returns, prioritizing Amazon
• Assisting with cycle counts as needed

Job Requirements:

• Ability to work in-person at the warehouse 5 days a week
• Experience working with an ERP (Netsuite a plus)
• Fulfillment experience
• High level of excel experience

Schedule:

• Monday to Friday
• In person San Diego, CA 92121

Compensation:

• $24/25 an hour dependent on experience
• Opportunity to earn stock options 
• Benefits: Industry competitive (health/dental/vision insurance, PTO) 

Great to haves:

Avid runner, cyclist, and/or fitness enthusiast is a plus

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