Job Description

SUMMARY

Responsible for overseeing the organization’s insurance claims and safety programs. This role manages all aspects of workers’ compensation, automobiles, and general liability claims from reporting through closure. The position also leads the development and maintenance of health and safety programs, ensures regulatory recordkeeping, and serves as the primary administrator for the GICF Health & Safety Management Information System (HSMIS). This position will require occasional travel to multiple locations within the six county areas in Central Florida.

ESSENTIAL FUNCTIONS/DUTIES

1. Manage and report all Workers’ Compensation, Auto, and General Liability claims.
2. Serve as the primary liaison with insurance adjusters, brokers, agents, and attorneys.
3. Enter and track claims in the insurance carrier’s system; follow through to closure.
4. Obtain and manage Certificates of Insurance for the business as needed.
5. Participate in quarterly open claims reviews with insurers and internal stakeholders.
6. Support the annual insurance renewal process by gathering data and reviewing policy terms.
7. Maintain accurate records of insurance policies, certificates, and claims documentation.
8. Analyze claims data to identify trends and recommend risk mitigation strategies.
9. Coordinate with Finance, Real Estate, and Transportation to gather details on newly acquired properties and vehicles and ensure timely insurance coverage by liaising with our insurance agent.
10. Manages return-to-work & modified duty programs in compliance with Florida Workers' Compensation Laws, as well as internal policies and procedures.
11. Serve as the primary liaison with the occupational medicine clinic provider, managing Workers’ Compensation medical treatment and status documentation.
12. Oversee the selection and authorization of medical treatment clinics and manage the post-incident drug testing process to ensure compliance with internal policies and regulatory requirements.
13. Develop, implement, and maintain all health and safety programs and procedures in alignment with the GICF Safety & Health Management System, while ensuring all Safety and Risk Management documentation meets CARF accreditation requirements.
14. Create and distribute Safety Huddle topics to promote ongoing awareness and engagement.
15. Develop and maintain the emergency drill schedule and track completion across all locations.
16. Analyze safety-related data to identify trends and opportunities for improvement.
17. Coordinate with the Learning & Development department on the creation of online safety training content.
18. Manage the annual safety training topic schedule to ensure timely and relevant delivery of training.
19. Create and manage the monthly quality inspection schedule for donations.
20. Maintain and update the Quality Systems Dashboard to track performance metrics and trends.
21. Collaborate with operations and compliance teams to ensure quality standards are met across all locations.
22. Identify and implement opportunities for continuous improvement in quality processes.
23. Manages the incident management process within the Health & Safety Management information system (NetTrack) from initial report through resolution, including data entry oversight, case assignment, follow-up, and final review for compliance and completeness.

ADDITIONAL FUNCTIONS/DUTIES

1. Maintains the Loss Prevention covert surveillance dashboard and related documentation.
2. Manage the DOT Random Drug Screen compliance program.
3. Supports emergency preparedness and business continuity planning.
4. Performs other duties as assigned.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Knowledge of Worker’s Compensation and General Liability claims handling and filing
2. Knowledge of industrial and retail safety management principles
3. Excellent verbal and written communication skills
4. Utilize collaborative problem-solving methods.
5. Ability to build strong relationships.
6. Ability to work in collaboration with other Goodwill team members and business partners in all aspects of the organization.
7. Ability to analyze, problem solve, make recommendations, and implement solutions.
8. Ability to maintain accurate information and efficient record keeping systems.
9. Ability to exercise discretion while handling confidential information.
10. Ability to prioritize and execute on multiple projects.
11. Ability to adhere to the organization’s Core Principles.

Education and/or Experience:

1. Bachelor’s degree in risk management, Occupational Health & Safety, or related field.

2. 3–5 years of experience in insurance claims administration and/or safety program management.

3. Strong knowledge of OSHA regulations and insurance industry practices.

4. Experience with EHSMIS platforms (e.g., NetTrack) preferred.

5. Excellent communication, organizational, and analytical skills.

6. Proficiency in Microsoft Office Suite, especially Excel, and insurance/safety software tools.

7. Certifications such as ARM, ASP, or CSP.

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