Customer Service Specialist Job at Murrelektronik, Suwanee, GA

R1hvYWtsMkh5bDhRMTFXcnFrWXhONFpCWGc9PQ==
  • Murrelektronik
  • Suwanee, GA

Job Description

Be the voice of our brand—and the heart of the customer experience.

At Murrelektronik, our Customer Service Specialists are proactive problem solvers, relationship builders, and trusted partners for our clients. In this role, you'll manage a defined segment of customers, ensuring they receive timely support, accurate information, and a high-touch experience from quote to delivery.

You’ll also be a key connector—bridging the gap between our internal teams and clients to ensure every interaction feels personal, professional, and positive.

What You’ll Do

  • Respond to inbound customer inquiries via phone, email, and case management with efficiency and professionalism.
  • Process and track orders accurately, ensuring customers are always informed and supported.
  • Create timely and accurate pricing and availability quotes (P&A), including special pricing requests.
  • Proactively engage with your assigned client segment, offering tailored product and service recommendations.
  • Develop and share client-specific reports to support ongoing relationships and business planning.
  • Collaborate with internal teams, including Customer Service Representatives and Customer Success Managers, stepping in to assist as needed.
  • Attend regular training to stay sharp on our product offerings and customer service tools.
  • Continuously build your knowledge of our products and solutions.

What You Bring

  • 3–5 years of experience in customer service, preferably in a B2B or technical environment.
  • Strong skills in SAP (or similar ERP/CRM systems) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Excellent written and verbal communication skills.
  • Detail-oriented mindset with a drive for accuracy and follow-through.
  • Customer-first attitude—empathetic, energetic, and solutions-focused.
  • Ability to multitask, prioritize, and thrive under pressure.
  • High emotional intelligence and a team-player approach.
  • Bonus: Bilingual communication skills.
  • Occasional travel may be required for training or team events.

Why You’ll Love It Here

  • Medical, dental, and vision benefits (with HSA contributions)
  • Telemedicine and dedicated healthcare support—even if you waive our plan
  • Generous PTO, paid holidays, and volunteer time off
  • Paid parental leave
  • Fitness reimbursement
  • Work from home days
  • 401(k) with a 4% company match
  • Tuition reimbursement and professional development support

You’ll represent a respected brand and help shape our customer relationships. Apply today!

Job Tags

Holiday work, Work from home,

Similar Jobs

i-Hire Inc

Staff Robotics Mechanical Design Engineer Job at i-Hire Inc

 ...Staff Mechanical Design Engineer and Senior/Staff Actuator Design Engineer I will only be responding...  ...space. It will just be a waste of your time as this role is only looking for...  ...robots. - Expertise in designing moving parts, linkages, and precision components is... 

KD Nutra®, a KD Pharma Group Company

Buyer/Planner Job at KD Nutra®, a KD Pharma Group Company

About the Company - KD Nutra, a subsidiary of KD Pharma, is a global leader in the production of high-quality omega-3 and pharmaceutical products. Rooted in our five core values Trust and Transparency, Accountability and Commitment, Flexibility and Adaptability, Quality...

Stormont Vail Health

Clinical Dietitian (Weight Management) Job at Stormont Vail Health

A Brief Overview Under the general supervision of the Clinical Nutrition Manager (CNM)/Director of Nutritional Services. The Registered Dietitian acts as a resource for nutrition information for medical staff. Performs and documents nutritional assessments according to...

Park Consulting Group

Entry-Level Project Analyst (Training Provided, Contract-to-Hire) Job at Park Consulting Group

 ...the go to Technology Consulting Firm that specializes in implementing permitting software solutions for cities, counties, and government agencies. Our team members specialize in serving our clients by successfully delivering permitting and citizen engagement software... 

Motion Recruitment

Salesforce Developer Job at Motion Recruitment

 ...Job Title -Salesforce developer (Developer III)--W2 ROLE ONLY Location Dallas Texas Duration 6 months KEY JOB RESPONSIBILITIES:...  ...launching global-scale features in Salesforce and beyond as part of a larger Sales Technology roadmap. While the Force.com platform...