Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.
Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.
**Hybrid schedule. Required to be onsite on Tuesdays and Wednesdays.**
GENERAL SUMMARY :
The Supervisor, Customer Service 3 will lead and oversee a team of customer service representatives, ensuring high-quality customer interactions by monitoring performance, resolving escalated issues, providing coaching and training, and implementing process improvements to maintain customer service standards.
Job Duties and Responsibilities:
● Responsible for the day-to-day operations of a team of Customer Service Representatives that manage and process customer service orders
● Responsible for escalated customer service issues
● Collaborate and/or assist cross-functional areas with inquiries related to servicing customers, such as but not limited to properly directing inquiries to the appropriate party, mediating conversations between parties, and creating reports for analysis
● Represent Customer Service in meetings with key customer accounts or within departmental meetings.
● Recognize and recommend operational improvements
● Responsible for the day-to-day application of organizational policies and procedures
● Communicate information and announcements to direct reports
● Evaluate, plan, and execute workload volume for direct reports
● Monitors performance of direct reports according to established monitoring standards
● Responsible for hiring decisions, onboarding, employee training, development and performance including disciplinary actions
Qualifications:
● Significant customer service experience
● Strong leadership, communication and problem-solving skills
● Ability to prioritize and meet deadlines
● Ability to translate business objectives into tactical actions and make sound business decisions under time pressure
Education and/or Experience:
● BA/BS preferred in business or 5+ years of customer service and/or sales support in lieu of degree
● 2-3 years of supervisory experience highly desirable
Pactiv Evergreen is required by laws in many locations to include a reasonable estimate of the compensation range for this role. The compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Pactiv Evergreen, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,300- $118,800.
Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.
All information will be kept confidential according to EEO guidelines and applicable laws.
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