I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Open Position: Creative Project Manager Hours: 8:00 AM - 4:30 PM Monday - Friday&##128680;Please Note: Vyper will be relocating to a brand new, state-of-the-art facility in Wrightstown, WI beginning this fall. The new space is designed for innovation, efficiency,...
...doctors and patients need to make better healthcare decisions. We are pioneers in developing... ...Responsible for driving excellence in Supply Management and Material Management practices... ...across the Enterprise. The Regional Supply Chain Management Director will have primary...
...Quality Inspector Timings- 6.30AM to 6.30PM/6.30PM to 6.30AM (Rotating Shift) Position Summary: Able to perform entry level inspection, repetitive tasks associated with visual inspections and basic functional testing knowledge. Responsible for ensuring company products...
Procurement Manager Newtown, PA The Procurement Manager is responsible for overseeing the companys procurement team and will be responsible for all MRP, MRO and R&D procurement activity. The candidate must show demonstrated results in supplier negotiation and plant...
...Job Title: Licensed Customs Broker Location: Wood Dale, IL (On-Site) Employment Type: Full-Time Direct Hire Salary Range: $65,000 $85,000 per year Key Responsibilities: Accurately classify imported goods using the Harmonized Tariff Schedule (HTS)...