Job Description

SuperDial is looking for a Forward Deployed Engineer (FDE) who thrives at the intersection of engineering and customer success. If you love solving complex technical problems, working directly with customers to implement AI-driven solutions, and ensuring seamless deployment of cutting-edge technology, this role is for you! As a key member of the SuperDial team, you’ll work hands-on with clients to integrate, optimize, and scale our AI-powered healthcare solutions in real-world environments.

About the role:

• Work closely with customers to deploy, configure, and optimize SuperDial’s AI-driven solutions.
• Develop and implement custom integrations, ensuring seamless interoperability with existing systems.
• Act as a technical advisor, troubleshooting and resolving implementation challenges in real-time.
• Collaborate with engineering and product teams to refine and enhance the platform based on customer feedback.
• Automate deployment, monitoring, and maintenance workflows to improve efficiency and scalability.
• Serve as a bridge between customers and internal teams, ensuring a smooth feedback loop for product development.

About You:

• 3+ years of experience in software engineering, solutions engineering, or a similar hands-on technical role.
• Strong proficiency in Python, SQL, and API integration techniques (REST, gRPC, GraphQL).
• Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
• Ability to debug, optimize, and improve system performance in production environments.
• Excellent problem-solving skills, with a customer-first mindset and strong communication abilities.
• Willingness to travel occasionally for high-impact customer deployments (as needed).

Preferred Qualifications:

• Experience with EHR systems (e.g., Epic, Cerner, Meditech, Athenahealth, etc) and healthcare data standards (FHIR, HL7, CDA).
• You have experience with real-time data processing, AI/ML integration, or workflow automation.
• You’ve built tools to enhance developer productivity and system observability.

What’s in it for you?

• A highly dynamic role where you’ll work closely with both customers and internal teams.
• The opportunity to make a direct impact on healthcare AI adoption and deployment.
• Competitive salary, equity options, and benefits, including health, dental, and vision coverage.

Who we are:

SuperDial is revolutionizing AI in healthcare by delivering cutting-edge solutions that streamline revenue cycle management. We bridge the gap between AI innovation and real-world healthcare operations. Join us and help shape the future of AI deployment in the industry!

The base salary for this role ranges from $100,000 to $175,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.

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