DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our key roles as a Field Operations Dispatch Specialist.
General Purpose of Position
The Field Operations Complex Installation Coordinator plays a key role in supporting our partners and managing delegated installation projects to strengthen relationships with both clients and technician offices. This position is responsible for overseeing work order management, coordinating with third-party contractors, and ensuring that all client expectations and service requirements are consistently met. The role requires a high level of organization, communication, and problem-solving to maintain service excellence across all operational touchpoints.
Expectations
Success in this role is essential to maintaining the department’s reputation, operational effectiveness, and overall performance. The Field Operations Complex Coordinator must demonstrate clear, accurate, and professional communication—verbally, in writing, and by phone—while delivering information in a friendly, concise, and effective manner.
This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the dynamic needs of clients, technician offices, internal teams, and the compliance department in a fast-paced environment. A strong understanding of departmental processes and company policies is essential, along with a commitment to applying them consistently while performing daily responsibilities.
This is a full-time HYBRID opportunity (Report to office 75% of the time)
Schedule: Full time, Monday - Friday, 9:00am - 5:30 pm EST
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners through sales management, marketing assistance, hardware logistics solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Munti-Dwelling Units, or all, we are a one-stop solution to help sales partners uncover growth opportunities.
Essential Duties & Responsibilities
Desirable skills, knowledge, and abilities
Education and/or experience
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Benefits
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