Front of House Manager Job at Filippo's Italian Steakhouse, Staten Island, NY

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  • Filippo's Italian Steakhouse
  • Staten Island, NY

Job Description

Summary

The Restaurant Manager oversees daily front-of-house (FOH) operations, ensuring excellent guest experiences, efficient service flow, and strong team performance. This role manages staff, budgeting, customer relations, and operational standards.

Key Responsibilities
  • Lead, train, and supervise FOH staff (servers, hosts, bartenders, support).

  • Maintain high levels of guest satisfaction by resolving issues and ensuring service excellence.

  • Oversee scheduling, labor planning, and daily staffing needs.

  • Manage opening and closing procedures, cash handling, and financial reporting.

  • Coordinate with the kitchen team to ensure accurate and timely service.

  • Track inventory and oversee ordering of FOH supplies.

  • Implement and enforce policies, service standards, and health/safety regulations.

  • Analyze sales reports and collaborate with ownership to meet financial targets.

  • Support marketing initiatives, special events, and customer engagement efforts.

Qualifications
  • 3–7 years of hospitality or restaurant management experience.

  • Strong leadership, communication, and conflict-resolution skills.

  • Experience with POS systems, scheduling tools, and basic financial reporting.

  • Ability to manage fast-paced environments with consistent professionalism.

Job Tags

Full time,

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