Job Description

Required Skills & Experience

• Minimum 1 year of experience providing white-glove end-user support services.
• Hands-on experience supporting Windows operating systems on desktops and laptops.
• Demonstrated ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide in-person, hands-on technical support.

Nice to Have Skills & Experience

• Experience with ServiceNow or similar ITSM tools.
• Previous experience in the healthcare industry.

Job Description

Our client is seeking a skilled PC Refresh Technician to support a large-scale hardware refresh initiative within their healthcare system. The technician will be responsible for refreshing approximately 20 HP desktop and laptop devices per week over a multi-month period. This role requires hands-on, in-person support and a strong commitment to delivering exceptional service in a fast-paced environment. This role is a 2-4 month contract. The pay rate is ranging from $20-$25/ hour based on experience and skillset.

Key Responsibilities:

• Execute PC refresh activities, including imaging, configuration, and deployment of HP desktops and laptops.
• Migrate user data and ensure proper functionality of refreshed devices.
• Provide white-glove end-user support during the refresh process to minimize disruption.
• Coordinate with hospital staff to schedule refreshes and maintain workflow continuity.
• Maintain accurate documentation of completed refreshes and update asset management systems.
• Troubleshoot hardware and software issues as needed.
• Adhere to organizational security and compliance standards throughout the refresh process.

Job Tags

Similar Jobs