Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Overview

We are seeking a highly experienced Head of PMO to lead and optimize project management practices within a dynamic software solutions company. The successful candidate will be responsible for defining, implementing, and overseeing all aspects of the Project Management Office (PMO), driving efficiency, consistency, and successful project delivery across the organization. This role requires strong leadership, technical expertise, and strategic business acumen to align projects with company objectives and ensure customer satisfaction.

Responsibilities

• PMO Strategy & Governance: Define and implement PMO strategy, frameworks, methodologies (e.g., Agile, Waterfall, Hybrid), and governance processes to ensure effective project delivery aligned with organizational goals.
• Project Portfolio Management: Oversee the organization’s project portfolio, including prioritization aligned with business objectives, coordination of resource allocation with discipline managers, risk management, and strategic alignment to maximize business value and ROI.
• Project Delivery Excellence: Guide and mentor project managers, fostering a high-performance culture and ensuring projects are executed efficiently, delivered on time, within scope, and within budget.
• Stakeholder Engagement & Communication: Facilitate clear and consistent communication with stakeholders, including senior leadership, clients, and technical teams, managing expectations and ensuring alignment throughout the project lifecycle.
• Process Improvement & Best Practices: Champion a culture of continuous improvement by identifying opportunities to enhance project management processes, tools, and methodologies, and driving the adoption of best practices.
• Team Leadership & Development: Lead, mentor, and develop a team of project managers, fostering professional growth, resolving conflicts, and building a cohesive and productive team environment.
• Risk Management: Develop and implement strategies to identify, assess, and mitigate project risks across the portfolio, ensuring proactive measures are in place to address potential challenges.
• Performance Measurement & Reporting: Establish key performance indicators (KPIs) and reporting mechanisms to track project progress, evaluate performance against goals, and provide actionable insights to leadership.
• Compliance:  Ensure projects adhere to internal policies, industry standards, and regulatory requirements.

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a relevant field (e.g., Project Management, Business Administration, Computer Science, Engineering).
• 10+ years of experience in project management, with a proven track record of leading large-scale, multi-discipline, global projects and programs in a software solutions environment.
• 5+ years in a leadership role within a PMO or similar function, with experience in establishing and scaling a PMO.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum, Kanban) and their application in software development.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in project management tools (e.g., Jira, MS Project, Clarity, or similar).
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Experience with budget management, financial tracking, and resource allocation.
• Demonstrated ability to build strong relationships and foster cross-functional collaboration.
• Willingness to travel as needed; valid passport required.

PREFERRED QUALIFICATIONS

• Master’s degree in a related field.
• Project Management Professional (PMP) or equivalent certification (e.g., PRINCE2, Agile certifications).
• Experience in professional services or IT consulting related to system implementation projects.
• Expertise in risk management, change management, and process optimization techniques.

This Head of PMO role offers a unique opportunity to elevate project delivery capabilities and contribute meaningfully to the success of a leading software solutions provider. If you are a results-oriented leader with a passion for project management excellence and thrive in a fast-paced environment, we encourage you to apply.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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