Job Description

Key Responsibilities:

• Oversee the entire lifecycle of customer service work orders, including setup, tracking, material procurement, partner coordination, warranty management, project closeout, and invoicing.
• Manage small-scale projects efficiently using project management tools, software, and best practices to ensure timely completion.
• Provide outstanding customer service and build strong client relationships.
• Handle emergency work orders and manage after-hours or overnight projects as part of a rotating on-call schedule.
• Coordinate and schedule Labor Partners for service and warranty work, ensuring smooth execution.
• Hold internal and external partners accountable for project scopes, budgets, and timelines.
• Assess service quality, identify improvement opportunities, and provide feedback to relevant teams.
• Work closely with internal teams to maintain consistency and quality in project execution.
• Identify and implement process improvements to enhance department efficiency.
• Maintain accurate data management and reporting using Oracle, Smartsheet, Salesforce, and customer portals.
• Become a subject matter expert in key service areas to support business operations.

Qualifications:

• 1-3 years of experience in service coordination, including invoicing, work order management, and vendor/customer communication.
• Strong verbal and written communication skills with the ability to collaborate effectively with vendors and customers.
• Knowledge of lighting, electrical, and LED project management in industrial or retail settings is a plus.
• Ability to adapt to changing priorities and handle last-minute requests with flexibility.

Additional Details:

• Salary: $55,000-$58,000 (based on experience) + 10% companywide bonus (paid biannually at 5% per cycle).
• Schedule: Monday-Friday with flexible hours (typically 8 AM-5 PM, but flexibility is allowed as long as 40 hours/week is met).
• Location: In-office with the option to work remotely one day per week after a 90-day onboarding period. Remote work accommodations available for weather or illness.
• Employment Type: Direct hire with full benefits.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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