Job Description

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended June 30, 2025, Newmark generated revenues of over $2.9 billion. As of June 30, 2025, Newmark and its business partners together operated from 165 offices with over 8,400 professionals across four continents. To learn more, visit nmrk.com or follow @newmark.

Description:

At Knotel, our team is the heartbeat of the workplace experience. We're looking for a Workspace Experience Manager who will lead the day-to-day operations of Newmark HQ and ensure our employees feel supported, energized, and inspired each day. This role is onsite and central to bringing our culture to life.

As Workspace Experience Manager, you’ll be the go-to person for all things hospitality—balancing operational excellence with thoughtful, hospitality-driven touches that make the workplace feel seamless and special.

Responsibilities:

● Act as a brand ambassador for Knotel, promoting our workplace services through thoughtful, high-touch experiences.

● Greet and direct all guests and visitors with warmth and professionalism, delivering a polished, hotel-style welcome.

● Manage mailing, shipping, and package distribution with attention to detail and service excellence.

● Partner with IT to support office tech, troubleshoot hardware, and ensure a seamless user experience.

● Collaborate with the porter team and ensure cleanliness, organization, and supply levels across all shared spaces.

● Track and resolve building related issues through Freshdesk or similar platforms with efficiency and care.

● Manage HQ protocols, including guest check-in, employee access cards, service requests, and freight elevator bookings.

● Elevate day-to-day operations by proactively stocking goods and adding thoughtful hospitality touches that enhance the work environment.

● Anticipate and personalize support; like a concierge, offer assistance with everything from local recommendations to last-minute requests.

● Curate social moments that foster community; pop-up coffee bars, wellness breaks, or casual mixers.

● Use feedback and data to continually evolve offerings and tailor the workspace experience to employee needs.

● Customize services to each location’s culture and context: adapting tone, offerings, and ambiance accordingly.

● Lead planning and execution of internal/external events and activations, including managing budgets, sourcing food and beverage, maintaining catering relationships, and coordinating setup, and logistics.

● Partner with the Business Operations team to support internal office moves and lead related employee communication.

Qualifications :

● 1-2 years in an office management position

● Knowledge of office management facilities responsibilities, systems and procedures

● Technically savvy with the ability to learn and work across various digital tools, platforms, and workplace systems.

● Excellent written and verbal communication skills

● Strong time management skills and the proven ability to multi-task and prioritize work

● Attention to detail and solid problem solving skills

● Strong organizational and planning skills

● Proficient in MS Office

Salary : $70,000 - $75,000 annually

The expected base salary for this position ranges from $70,000 to $75,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions: Normal working conditions with the absence of disagreeable elements.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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